Return & Refund Policy
At Eloura, each candle is handcrafted with care and attention to detail. Due to the delicate and handmade nature of our products, we follow a limited return policy.
Returns are only accepted if the product is damaged or defective upon delivery.
Customers must raise a request within 24 hours of delivery with proper unboxing video proof.
Products once used or burned are not eligible for return or refund.
If approved, refund or replacement will be processed within 5–7 business days.
We ensure quality in every piece, but in case of any issue, we are here to support you.
Eloura Candle brings you thoughtfully crafted candles designed to calm your senses and elevate your space. Each piece is made with care, blending elegant fragrances and warm light to create moments of peace, comfort, and beauty in everyday life.
